sperry |
2007-05-22 08:08 PM |
Quote:
Originally Posted by Dean
(Post 98325)
I am not say we were, or that this in some way it is your or Scott's are fault. It is clearly a programmer issue, but perhaps he would realize the problem is more wide spread had we said something when we first encountered the errors.
We are paying for support on this product, and if we don't complain about at least the base functionality that we need not working, how can we expect anyone other than the elite few to operate our timing system?
All I am saying is we have a responsibility to complain about poor SW, especially when we are paying for it, or we have little justification to complain.
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Excuse me? "Little justification to complain"? That's not how it works. If it's our responsibility to beta test his crap software, he should be paying us. I have every right to complain if his garbage software that we pay for every year is worse and worse with every release. As far as I can tell, we're paying him to make his product cause us more issues. That I can bitch about 'till I'm blue in the face without every sending him a single bug report.
Making his software is not my job, it's *his* job to provide us with a solution that doesn't require us to constantly verify and repair the results without paper timing backup. Hell, in this day and age, it's downright pathetic that he can't write something that doesn't require manual backup.
If I were to write the software for our region, I'd do it for free and there's no way in hell I'd release it if it worked as poorly as the current version of AXWare. You can't even enter people's names in the morning w/o it munching the data. That's beyond basic type testing. How can you release a version of this stuff that regions rely upon without ever even testing entering just two users? There's no excuse for that, other than professional incompetence.
We have absolutely ZERO "responsibility to complain about poor SW" to the author. We pay him, it's his job to make sure it's right *before* it ever gets in our hands. For every bug we find, we should be getting a free year of licensing because he's not providing us with what we're paying for. That's where the responsibility lies.
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