crap work is of course the fault of quality control, but delayed jobs and crap parts are not always the fault of the shop.
I know most of the shop personally but do not work directly with them, most of them want there work to stand up and be noticed. there will always be hacks at any shop and sadly you only tend to hear about the bad.
I just want to shop to get a fair shake, a lot of what they put out there is fine with no problems and you never hear about that because people are far more willing to criticize than to praise.
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