This review is from my recent experience at the one on Oddie Blvd within the past month and a half.
I've had 2 horrible issues with this place, I thought I'd give them a chance to redeem themselves from the first.
I had my alignment done there, and specifically told them I wanted my steering wheel straight, he said no problem. I get it back and it is far from straight while driving in a straight line, on a level road. So I take it back in and he re-aligns it, no charge, and says one side was 1 deg off. I then take it and on my way to work I notice the wheel is still not straight. Very annoying!!
I had a nail in a tire I needed fixed, they are just up the road and friends have always said they take care of your wheels. I took my nearly new BBS wheel into them and they TRASHED the whole edge of the wheel, around the complete circumference. They claimed there was a rock in their machine that did it. The manager sends the wheel out to Sierra Wheel to get fixed. The wheel shows up and looks like it had been painted with a rattle can. Obviously I'm past pissed off at this point. He then tries for nearly 2 weeks to find a used wheel which he can't. They end up ordering a new wheel from Subaru for $900, and they refuse to mount my tire on it. He then tells me I'm not welcome at his shop any more. I was totally respectful every time I went in and while talking with him on the phone. I never lost my temper although I was close.
I found that very offensive that he had an attitude with me when his shop was what caused the whole issue. I give them credit for replacing the wheel, but show a little decency toward your customers. They even still charged me for the flat repair.
IF YOU VALUE YOUR WHEELS STAY AWAY FROM THESE KNUCKLEHEADS!!