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Originally Posted by JonnydaJibba
This is from Top Car Wing.
"(2) I have spent a long time arguing with the boss to attain this second option. The second option is that we will give you a replacement for the item free of charge, but the shipping costs would have to be paid by you. As before, the shipping would cost $100 since the customs fee for products over US$200 costs $40 just to get past the customs office... not even including the shipping costs of the courier company... "
Had I known they offered shipping insurance (it wasn't ANYWHERE within the shipping options) none of this would have happened. So...basically I have to pay $100 for the UPS's F up.
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If the box was undamaged, then it was packed incorectly which is entirely their fault. Even if the box was damaged, it is the shipper's option to ship an item uninsured, and unless otherwise stated in writting, they are taking the risk doing so, not the buyer.
Did you pay with a credit card? If so, you can tell them to shove it and challenge the charge on your credit card. Also, they are more than welcome to provide a seller paid return shipping label, or you will provide proof of distruction if they would prefer.
You would be happy to post this experience on every Subaru web site in the known world as well, and you would like to be able to post a positive outcome.
P.S. The replacement has no value since it is a replacement for something that has already had customs paid.