I bought headers from gruppe-s and they were shipped right away. They forgot to send my gaskets with it though. I called them and they sent them out right away, but sent the wrong header to up-pipe gasket. I reused the gasket that was already on there and had a leak, so i called them back and they sent the right one. Turned out to be a process.
I also was scheduled to get tuning done there with a turboxs utec. I told them i was coming from Reno and even scheduled the appointment over 3 weeks in advance, making sure they knew i wanted to get a turboxs utec tuned. They said they could, so i was pumped. I get down there at 10 when they opened on friday, waited there for a half hour or more all anxious to get this thing tuned. Finally someone acknowledges me and i tell him what i was there for. He acted as if he didn't know i was coming to get a UTEC tuned!?!
The guy then goes on to tell me he can't tune it due to the elevation difference from SF to Reno. I was not happy at all, but luckly i knew some people in SF and was able to chill for the weekend. I just felt like that was very unprofessional and they should have better communication in their office. The guy i talked to was kinda cocky too, this did not help my situation, since i was venting steam out of my ears at this point. I now understand that the utec is only ment for one ambient wheather condition (the condition that it is tuned at). Since I am always driving in the mountains, the utec was not a good choice for me. Next is the Ecutek or the Accessport. That was a pain in the a** though.