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Originally Posted by ddub
I bought headers from gruppe-s and they were shipped right away. They forgot to send my gaskets with it though. I called them and they sent them out right away, but sent the wrong header to up-pipe gasket. I reused the gasket that was already on there and had a leak, so i called them back and they sent the right one. Turned out to be a process.
I also was scheduled to get tuning done there with a turboxs utec. I told them i was coming from Reno and even scheduled the appointment over 3 weeks in advance, making sure they knew i wanted to get a turboxs utec tuned. They said they could, so i was pumped. I get down there at 10 when they opened on friday, waited there for a half hour or more all anxious to get this thing tuned. Finally someone acknowledges me and i tell him what i was there for. He acted as if he didn't know i was coming to get a UTEC tuned!?!  The guy then goes on to tell me he can't tune it due to the elevation difference from SF to Reno. I was not happy at all, but luckly i knew some people in SF and was able to chill for the weekend. I just felt like that was very unprofessional and they should have better communication in their office. The guy i talked to was kinda cocky too, this did not help my situation, since i was venting steam out of my ears at this point. I now understand that the utec is only ment for one ambient wheather condition (the condition that it is tuned at). Since I am always driving in the mountains, the utec was not a good choice for me. Next is the Ecutek or the Accessport. That was a pain in the a** though. |
Sorry for the bad experience you received from us (I was the cocky one you spoke to) We are working on training the sales staff to be able to assist in the bookings of appointments but unfortunately sometimes things fall through the cracks such as being able to advise you that any UTEC tune we might do for you at our premises is likely to need some modifying back in Reno.
If your going to get a AccessPort in replacement of your UTEC and feel like a drive come on down again and we will tune it for you for free (regardless of whether you buy it from us or not!). If you want an EcuTek tune let me know and we'll work you a deal on the reflash.
Mike