You may be SOL on the dings. I don't think you can force them to do anything, so only by cajoling some good will out of them will you get them fixed on the dealer's dime.
Also... don't pay much attention to what Steve thinks in such matters... he works for the shittiest service department in the entire valley, and he had heard all the stories before he got the job. He's not the sharpest tool in the shed.
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FWD is the new AWD
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