[Dean]

Originally Posted by sperry

Excuse me? "Little justification to complain"? That's not how it works. If it's our responsibility to beta test his crap software, he should be paying us. I have every right to complain if his garbage software that we pay for every year is worse and worse with every release. As far as I can tell, we're paying him to make his product cause us more issues. That I can bitch about 'till I'm blue in the face without every sending him a single bug report.

Making his software is not my job, it's *his* job to provide us with a solution that doesn't require us to constantly verify and repair the results without paper timing backup. Hell, in this day and age, it's downright pathetic that he can't write something that doesn't require manual backup.

If I were to write the software for our region, I'd do it for free and there's no way in hell I'd release it if it worked as poorly as the current version of AXWare. You can't even enter people's names in the morning w/o it munching the data. That's beyond basic type testing. How can you release a version of this stuff that regions rely upon without ever even testing entering just two users? There's no excuse for that, other than professional incompetence.

We have absolutely ZERO "responsibility to complain about poor SW" to the author. We pay him, it's his job to make sure it's right *before* it ever gets in our hands. For every bug we find, we should be getting a free year of licensing because he's not providing us with what we're paying for. That's where the responsibility lies.

I don't know what world you live in, but the world is full of crappy software from vendors both small and large. If you don't complain to the people who can do something about it, you are wasting your breath and shouldn't have expectations that they will get resolved.