Had a new windshield put in friday.... - Subaru Enthusiasts Car Club of the Sierras

left footed whooten · 2007-07-23, 05:14 PM

So I've never had a new windshield put in any of my cars and had one put in by Brite Glass on friday. Just peeled the tape off today (been real busy working my first week of nights at Renown) and got a good look at it. I don't know if its standard or not, but they charged me for a new seal around the windshield and I don't believe they put one on. The outermost rubber is no longer flush with the body and they put some cracks in it removing/reinstalling it (car has 7500 mi, so it cat be that weathered yet). Its obviously the one that was removed. There are some old bugs on there still along with a little Zymol residue that proves it was reinstalled.

Now, I'm no auto glass genius, but unless that seal is under the outermost one, they A) charged me for a part they didn't replace, or B) replaced it, but the outer seal isn't sitting like it used to and looks kind of like dogsquat.

The line it makes across the roofline is no longer straight and the edge sticks up looking like its ready to gulp water.

Is this normal, am I being too retentive? Or did they do a shoddy job.

Dont mind the bugs, those are fresh.....damn I need to get out the fly rod because they are whats hatching on the Truckee now near Floriston.

MPREZIV · 2007-07-23, 05:40 PM

Looks like crap to me. Judgement: shoddy installation.

sti deede · 2007-07-23, 05:40 PM

nope that is shit, make them repair it.

Dean · 2007-07-23, 06:38 PM

That is crap. My $150 ACME without seal was 500% better...

100_Percent_Juice · 2007-07-23, 08:28 PM

take it back in and have them fix that crap free of charge.

left footed whooten · 2007-07-24, 06:32 AM

Good enough for me. Off I go to not-so-bright-glass. $325 worth of dogsquat.

MikeK · 2007-07-24, 08:21 AM

Holy shite that's expensive! My last windshield was done at Fast Glass on Greg St in sparks, it was about $190.

MattR · 2007-07-24, 09:34 AM

Yeah, I've always had good luck with fast Glass.

100_Percent_Juice · 2007-07-24, 10:06 AM

+1 Fast Glass did my old truck, and IIRC they came out to my house to do it.

left footed whooten · 2007-07-24, 05:00 PM

I feel like I need to call the rape crisis hotline. Fuck brite glass fom now on.

I'm going by Wed morn after work to make them fix it. Freakin' BS.......

tysonK · 2007-07-24, 06:40 PM

Quote:

Originally Posted by left footed whooten

I feel like I need to call the rape crisis hotline. Fuck brite glass fom now on.

I'm going by Wed morn after work to make them fix it. Freakin' BS.......

Tell them the internet sent you, they'll be pretty worried then.

left footed whooten · 2007-07-25, 06:50 AM

From the looks of my installer, they'd be more scared if I said I'm from the meth task force.

left footed whooten · 2007-07-26, 07:19 AM

Cool. They fixed it up nice. OEM moulding more expensive than the one they charged me for. They apologized profusely and gave me some window cleaner and hard water stain cleaner. It was expensive, but it turned out flawless in the end.

Dean · 2007-07-26, 07:27 AM

Quote:

Originally Posted by left footed whooten

Cool. They fixed it up nice. OEM moulding more expensive than the one they charged me for. They apologized profusely and gave me some window cleaner and hard water stain cleaner. It was expensive, but it turned out flawless in the end.

Glad to hear it. At least somebody cares about customer service.

MattR · 2007-07-26, 07:50 AM

Yeah, that's nice for a change.

dknv · 2007-07-26, 08:13 AM

Quote:

Originally Posted by Dean

Glad to hear it. At least somebody cares about customer service.

Or else they care about not having this 'slip up' get out.
This happened on Mark's car last year, can't remember which glass company, but they charged for the seal, and it was easy to see (same issues- didn't fit right, bugs still on the rubber) they re-used the old seal. Scam?
Good the hear this feedback, my takeaway is:
Good Guy - Fast Glass
Bad Guy - Brite Glass

JonnydaJibba · 2007-07-26, 08:40 AM

Quote:

Originally Posted by left footed whooten

Cool. They fixed it up nice. OEM moulding more expensive than the one they charged me for. They apologized profusely and gave me some window cleaner and hard water stain cleaner. It was expensive, but it turned out flawless in the end.

Good to hear.

2007-07-23, 05:14 PM	#1
left footed whooten EJ251 Real Name: Dylan Join Date: Apr 2005 Location: Truckee Posts: 539 Car: 06 WRX wagon CGM Class: Stuck working weekends	Had a new windshield put in friday.... So I've never had a new windshield put in any of my cars and had one put in by Brite Glass on friday. Just peeled the tape off today (been real busy working my first week of nights at Renown) and got a good look at it. I don't know if its standard or not, but they charged me for a new seal around the windshield and I don't believe they put one on. The outermost rubber is no longer flush with the body and they put some cracks in it removing/reinstalling it (car has 7500 mi, so it cat be that weathered yet). Its obviously the one that was removed. There are some old bugs on there still along with a little Zymol residue that proves it was reinstalled. Now, I'm no auto glass genius, but unless that seal is under the outermost one, they A) charged me for a part they didn't replace, or B) replaced it, but the outer seal isn't sitting like it used to and looks kind of like dogsquat. The line it makes across the roofline is no longer straight and the edge sticks up looking like its ready to gulp water. Is this normal, am I being too retentive? Or did they do a shoddy job. Dont mind the bugs, those are fresh.....damn I need to get out the fly rod because they are whats hatching on the Truckee now near Floriston. __________________ I'd rather drink muddy water and sleep in a hollow log Last edited by left footed whooten; 2007-07-23 at 05:16 PM.

2007-07-23, 05:40 PM	#2
MPREZIV Token Real Name: Le Stig Afrique? Join Date: Jun 2005 Location: sitting next to a big yellow box Posts: 3,589 Car: 2001 Impreza 2.5 RS Class: 05 TDSP No, I won't work on your car. F your car*	Looks like crap to me. Judgement: shoddy installation. __________________ "...these condoms have a topical anesthetic to reduce sensitivity, so you can last longer. What a paradox. You can't feel a thing, but you can f*ck for HOURS..."

2007-07-23, 06:38 PM	#4
Dean Señor Cheap Bastarde Real Name: Dean Join Date: May 2003 Location: $99 Tire Store Posts: 9,294 Car: $.04 STI Class: Fast,Cheap & Reliable=STI Deal, did somebody say Deal? Oh, Dean, yeah that's me.	That is crap. My $150 ACME without seal was 500% better... __________________ I am a Commodore PET --- Now get off my lawn you kids...

2007-07-23, 08:28 PM	#5
100_Percent_Juice (40 percent vodka) Real Name: Joel Join Date: Oct 2006 Location: Reno, NV Posts: 4,446 Car: 2004WRX Class: Baby-Hauler/GroceryGetter	take it back in and have them fix that crap free of charge. __________________ "A power nap is when you sleep on someone who is weaker than you." - Dimitri Martin

2007-07-24, 06:32 AM	#6
left footed whooten EJ251 Real Name: Dylan Join Date: Apr 2005 Location: Truckee Posts: 539 Car: 06 WRX wagon CGM Class: Stuck working weekends	Good enough for me. Off I go to not-so-bright-glass. $325 worth of dogsquat. __________________ I'd rather drink muddy water and sleep in a hollow log

2007-07-23, 05:40 PM	#3
sti deede EJ205 Real Name: Deede Join Date: Jun 2004 Location: Sacramento, CA Posts: 1,789 Car: '96 4runner Class: none.	nope that is shit, make them repair it.

2007-07-24, 08:21 AM	#7
MikeK Captain Turbo Join Date: Feb 2004 Location: Reno Posts: 3,318 Car: 05 STi	Holy shite that's expensive! My last windshield was done at Fast Glass on Greg St in sparks, it was about $190.

2007-07-24, 09:34 AM	#8
MattR El Matador Real Name: Matt Join Date: Dec 2002 Location: Reno, NV Posts: 10,660 Car: 2012 Toyota Tacoma Class: ?	Yeah, I've always had good luck with fast Glass. __________________ "Dallas..We have a problem.”

2007-07-24, 10:06 AM	#9
100_Percent_Juice (40 percent vodka) Real Name: Joel Join Date: Oct 2006 Location: Reno, NV Posts: 4,446 Car: 2004WRX Class: Baby-Hauler/GroceryGetter	+1 Fast Glass did my old truck, and IIRC they came out to my house to do it. __________________ "A power nap is when you sleep on someone who is weaker than you." - Dimitri Martin

2007-07-24, 05:00 PM	#10
left footed whooten EJ251 Real Name: Dylan Join Date: Apr 2005 Location: Truckee Posts: 539 Car: 06 WRX wagon CGM Class: Stuck working weekends	I feel like I need to call the rape crisis hotline. Fuck brite glass fom now on. I'm going by Wed morn after work to make them fix it. Freakin' BS....... __________________ I'd rather drink muddy water and sleep in a hollow log

2007-07-25, 06:50 AM	#12
left footed whooten EJ251 Real Name: Dylan Join Date: Apr 2005 Location: Truckee Posts: 539 Car: 06 WRX wagon CGM Class: Stuck working weekends	From the looks of my installer, they'd be more scared if I said I'm from the meth task force. __________________ I'd rather drink muddy water and sleep in a hollow log

2007-07-26, 07:19 AM	#13
left footed whooten EJ251 Real Name: Dylan Join Date: Apr 2005 Location: Truckee Posts: 539 Car: 06 WRX wagon CGM Class: Stuck working weekends	Cool. They fixed it up nice. OEM moulding more expensive than the one they charged me for. They apologized profusely and gave me some window cleaner and hard water stain cleaner. It was expensive, but it turned out flawless in the end. __________________ I'd rather drink muddy water and sleep in a hollow log

2007-07-26, 07:50 AM	#15
MattR El Matador Real Name: Matt Join Date: Dec 2002 Location: Reno, NV Posts: 10,660 Car: 2012 Toyota Tacoma Class: ?	Yeah, that's nice for a change. __________________ "Dallas..We have a problem.”

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